• Booking Terms and Conditions

    Please note: for all bookings made through the website guests need to present the credit card used to make the booking when checking in on arrival.

    Bookings for the Private Pools, Massage and/or Combo Deals can be made by phone, email or online.

    Failure to meet the reporting time may result in clients not being able to check-in for their Private Pool session or massage booking.

    Charges will appear in the name of Glacier Hot Pools on cardholder's statement.

    Your account will be charged in NZD.

    It is important to make clients fully aware of our cancellation policy - see below.

    Cancellation Policy
    Clients who wish to cancel must do so 24 hours prior to the reporting time to be entitled to a refund. If cancelling after such time, no refund will be given.
    Private Pool sessions or massages which are altered or cancelled by the Glacier Hot Pools due to matters out of our control will be entitled to a part or full refund at our discretion.